基于读者需求的城市公共图书馆服务质量评价模型研究—

韦景竹，曹树金，陈忆金

Research on Service Quality Evaluation Model of City Public Library Based on User Needs——Case Study of Guangzhou Library

图书情报知识 . 2015, (6): 36 -47 . DOI: 10.13366/j.dik.2015.06.036