关键词: 图书馆用户体验馆员, 用户体验地图, 图书馆服务

Abstract: [Purpose/Significance] As a new tool, user experience map is integrated into the research work of library user experience librarians, which helps the librarians to deeply understand the user experience process and improve the library service efficiency. [Design/Methodology ] Based on the elaboration of the concept of user experience map, this paper constructed the framework of user experience map, took the booking service of library study room as an example to demonstrate the specific application process of user experience map in the work of library user experience librarians. [Findings/Conclusion] As a new tool for library user experience librarians, user experience map can help library user experience librarians grasp the emotional changes and real needs of users in the experience process, and optimize and improve services from a global perspective. [Originality/Value] The framework of library user experience map is constructed, and the experience for application reference is accumulated through case practice.

Key words: Library user experience librarian, User experience map, Library services