图书情报知识 ›› 2013, Vol. 0 ›› Issue (6): 84-89.

• 情报、信息与共享 • 上一篇    下一篇

费用因素对个性化参考咨询服务的影响探析——以国家图书馆为例

翟蓉,王谢文,谢芳   

  • 出版日期:2013-11-10 发布日期:2013-11-10

Analysis of the Effect of Charge on Personalized Reference Service of National Library of China

  • Online:2013-11-10 Published:2013-11-10

摘要:

文章运用一线参考咨询服务工作中掌握的第一手数据资料,理论联系实际,对业务数据进行比较分析,从国家图书馆面向公众的个性化参考咨询服务的角度,探讨降低收费对其业务量、业务结构等的影响,进而提出几点建议。

关键词: 费用, 个性化, 参考咨询服务, 影响, 国家图书馆

Abstract:

The writer compares and analyses the firsthand data which are acquired from the frontline of reference service according to linking theory with practice, and it investigates the change of service mode and the effect on volume and structure of service caused by the reduction of charge and rank. Then some suggestions are given.

Key words: Charge, Personalized service, Reference service, Effect, National Library of China