图书情报知识 ›› 2015, Vol. 0 ›› Issue (2): 50-57.doi: 10.13366/j.dik.2015.02.050

• 图书、文献与交流 • 上一篇    下一篇

民族志方法与图书馆用户研究——以美国罗切斯特大学图书馆项目为例

桂罗敏   

Ethnographic Method and Library Users Research——Case Study of the Research Project Conducted by the University of Rochester Library

摘要:

运用民族志方法研究图书馆及其用户,在国外的图书馆领域已经成为一股新潮流。与此对照,国内对于这种研究取向却极少关注。本文尝试探讨民族志方法的核心原则、工作伦理和基本方法,并结合美国罗切斯特大学图书馆的一项用户研究项目,分析民族志方法在大学图书馆研究中的具体运用模式,以及民族志方法对于图书馆洞察用户需求,丰富服务内涵,提升图书馆员职业信心的意义。

关键词: 民族志方法, 大学图书馆, 图书馆用户, 用户需求, 罗切斯特大学图书馆项目

Abstract:

Utilizing the method of ethnography in study on libraries and their users has become a new trend abroad. In contrast, little attention is paid to this kind of research orientation in domestic. This paper tries to explore the core principles, work ethics and techniques of ethnography method. And combined with a userresearch project conducted by the University of Rochester library, it analyzes the specific application mode of ethnography method in academic library research. Then it illustrates the meaning of ethnography methods in understanding the user demand, diversifying the services, and improving the librarian’s professional confidence.

Key words: Ethnographic method, Research method, Library of university, Library users, User demand, Project of the library of the university of Rochester