图书情报知识 ›› 2018, Vol. 0 ›› Issue (2): 14-23.doi: 10.13366/j.dik.2018.02.014

• 十九大精神研究阐释与践行·健康中国战略与图书情报服务创新 • 上一篇    下一篇

国外公共图书馆健康信息服务研究述评

张静仪,张敏   

  • 出版日期:2018-03-10 发布日期:2018-03-10

A Review on Studies of Health Information Service of Foreign Public Libraries

  • Online:2018-03-10 Published:2018-03-10

摘要:

随着用户多元化健康信息需求的日益旺盛,公共图书馆开展健康信息服务已成趋势。论文采用内容分析法对国外公共图书馆健康信息服务相关研究文献进行归纳总结,通过文献收集、统计与编码,对研究文献所使用的理论、研究方法进行调查,将诱发因素、健康信息服务提供、服务效果三方面综合,建立了国外公共图书馆健康信息服务的研究框架。从用户类型与健康信息需求、服务感知、服务角色、服务模式、影响因素、服务效果评价等方面探索了国外公共图书馆健康信息服务的现状。内容分析结果显示,当前研究文献增长较快,混合研究方法使用较为突出,研究使用理论较少,研究内容主题分散;未来研究将呈现研究视角的多学科交叉、研究理论创新引入、研究方法多元化的发展趋势。

关键词: 公共图书馆, 健康信息服务, 消费者健康信息学, 服务感知, 服务评价

Abstract:

With users' increasingly diversified demands of health information, providing health information service has become a trend for public libraries. By using content analysis, this paper studied the research papers of health information service of foreign public libraries. Based on the literature collection, statistics and coding, this paper analyzed theories and methodologies that were used in the researches. Then a research framework was built by combining the inducement factors, health information service provision and its effectiveness. This paper explored the status of health information service provided by foreign public libraries from the types of users and information demands, perceived services, service roles, service modes, influencing factors and the evaluation of service effectiveness. With content analysis, it is indicated that the number of literature is increasing rapidly, the hybrid research method is prominent, few research theories have been used, and the research topics are decentralized. Research is prone to be crossdisciplinary, theoretically innovative and methodologically diversified in the future.

Key words: Public libraries, Health information services, Consumer health informatics(CHI);Service quality perception;Service evaluation