图书情报知识 ›› 2020, Vol. 0 ›› Issue (4): 106-118.doi: 10.13366/j.dik.2020.04.106

• “不同环境和情境下的信息行为研究” 专号征文 • 上一篇    下一篇

在线健康信息搜寻中健康焦虑增加现象研究

余贝迪,王益明   

  • 出版日期:2020-07-10 发布日期:2020-08-10

Research on the Escalation of Health Anxiety in Online Health Information Seeking

  • Online:2020-07-10 Published:2020-08-10

摘要: [目的/意义]健康信息搜寻中健康焦虑产生或加剧现象较为普遍。探索信息搜寻中健康焦虑产生或增长的影响因素及其相关情境,有利于用户体验的改善和用户负面情感的减少。[研究设计/方法]以认知行为疗法的ABC模型为理论基础,采用主题分析法挖掘用户真实搜寻经历的特征,并选用定性比较研究寻找导致焦虑增加的条件组合。[结论/发现] 涉及健康焦虑增加的信息搜寻经历在搜寻情境、搜寻策略等方面存在差异。搜寻者产生的消极认知是健康焦虑增加的重要因素,这些认知与自诊场景、结果矛盾、严重性术语等因素的组合共同导致了用户健康焦虑的增加。[创新/价值]从信息搜寻的角度分析健康焦虑增加的原因,为信息行为中情绪因素的研究提供了一定借鉴。

关键词: 健康信息搜寻, 健康焦虑, 网络疑病, 负面情绪, 定性比较分析

Abstract:

[Purpose/Significance]The generation and escalation of health anxiety is a common phenomenon during users’ health information seeking.The exploration of influencing factors and relevant contexts of health anxiety generation and escalation during users’ information seeking could help improve their experience and relieve their negative emotion.[Design/Methodology]Based upon the ABC model in cognitive behavioral therapy, this study explored the features in users’ practices of health information seeking by using the thematic analysis, and then conducted a qualitative comparison to find the configurations of anxiety escalation. [Findings/Conclusion]It has been found that the information seeking practices which mention anxiety escalation differ in seeking contexts, seeking strategies and so on. Seekers’ negative cognition is a key factor of health anxiety escalation, which contributes to the escalation together with the self-diagnosed scene, contradictory results and terms of severity. [Originality/Value]This study explores health anxiety escalation from the perspective of information seeking behavior, which could provide some insights for future study of emotional factors in human information behavior.

Key words: Health information seeking, Health anxiety, Cyberchondria, Negative emotion, Qualitative comparative analysis