图书情报知识 ›› 2021, Vol. 38 ›› Issue (3): 130-143.doi: 10.13366/j.dik.2021.03.130

• 知识、学习与管理 • 上一篇    下一篇

在线政务服务数据的协同治理——对8个发达国家的比较研究

王丽丽,安小米   

  • 出版日期:2021-05-10 发布日期:2021-07-03

Data Collaborative Governance in Online Government Services: A Comparative Study of Eight Developed Countries

  • Online:2021-05-10 Published:2021-07-03

摘要: [目的/意义]《国务院关于在线政务服务的若干规定》对在线政务服务发展提出了新的要求,并将进一步影响在线政务服务中的数据治理及其协同发展战略,这就迫切需要对该议题的相关理论和国际进展展开研究。[研究设计/方法]通过文献调研提出了在线政务服务数据协同治理的理论分析框架。基于研究得出的理论分析框架,从主体协同、技术协同、数据协同、业务协同和服务协同五个方面对8个国家的相关专项政策文本进行映射分析。[结论/发现]8个国家在线政务服务数据协同治理遵循主体协同、技术协同、数据协同、业务协同和服务协同五个方面的发展路径。其中,主体协同以整体政府理念为指导驱动集成服务实现;技术协同以共享平台建设为支撑驱动服务能力提升;数据协同以数据安全共享及开放为基础驱动服务决策创新;业务协同以数字化业务模式为手段驱动服务效率提高;服务协同以公共价值为核心驱动服务包容性发展。[创新/价值]对在线政务服务数据协同治理的相关理论和国际实践进行系统研究,为我国掌握国际发展动态,借鉴国外成功经验提供理论和政策支持。

关键词: 在线政务服务, 政务数据, 数据治理, 协同治理, 比较研究

Abstract: [Purpose/Significance]"Regulations for online government services" issued by the State Council put forward new requirements for online government services, which also have influence on strategies for data governance and collaborative development in online government services. In order to meet the new requirements, it is urgent to conduct a study on relevant theories and latest development of international policies.[Design/Methodology]By literature review, this paper established a theoretical analytic framework for collaborative governance of online government service data. Then based on the proposed theoretical framework, this paper analyzed the related policy texts of eight countries from five aspects including stakeholder collaboration, technology collaboration, data collaboration, business collaboration, and service collaboration.[Findings/Conclusion]Five key components of collaborative governance approaches are identified by studying the policy contents of eight countries, which are stakeholder collaboration, technology collaboration, data collaboration, business collaboration, and service collaboration. Among them, stakeholder collaboration is guided by the concept of Whole-of-Government for the implementation of integrated services; technology collaboration is supported by the construction of shared platforms for improving service capability; data securely sharing and opening are the basis of data collaboration for service and decision innovation; business collaboration is built on digital transformation as a means to improve service efficiency; service collaboration takes public value as the core to improve inclusiveness.[Originality/Value]Systematic research is conducted on related theories and international practices of data collaborative governance in online government services so as to provide theoretical and policy support for China to grasp the international development trends and learn from the successful experience of foreign countries.

Keywords: Online government service, Government data, Data governance, Collaborative governance, Comparative study