关键词: 个人知识管理, 科研人员需求, KANO需求模型, 知识管理工具, 相对竞争力, 一站式知识管理

Abstract:

In the age of knowledge economics, the explosive growth of knowledge makes knowledge management becoming more and more difficult, especially for researchers. So helping researchers organize knowledge pieces by using PKM software can improve scientific productivity and knowledge utilization. In order to assist researchers choosing suitable PKM tools, this paper quantitatively analyze eight PKM tools and calculate their competitiveness index in research field. Firstly, we use user interview and questionnaire to gather researchers’ demand of PKM and build the KANO demand model. After that, we conduct KANOCA method which consider user demand importance of KANO model to calculate the index and rank of relative competitiveness.At last,based on analyzing strength and weakness of these PKM tools, we propose a new idea which set knowledge collecting, storage, organization, utilization and sharing in a unit to better assist researchers managing knowledge.

Keywords: Personal knowledge management；Researchers demand, KANO demand model；PKM software；Relative competitive power；One-stop knowledge management