Document,Informaiton & Knowledge ›› 2021, Vol. 38 ›› Issue (1): 23-33.doi: 10.13366/j.dik.2021.01.023

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Research on the Process of Value Cocreation and Capability Improvement of Emergency Intelligence Service from the Perspective of  Data Empowerment: A Case Study of COVID-19 Epidemic Prevention and Control

  

  • Online:2021-01-10 Published:2021-03-03

Abstract: [Purpose/Significance]This paper  aims to study the process of value co-creation of emergency intelligence service, which intends to reveal the research contents and core issues of each stage of intelligence service, and serve the value co-creation, win-win situation and ability improvement of emergency intelligence service.[Design/Methodology]Taking the COVID-19 epidemic as an example, this paper introduced the theory of service value co-creation, established a process system of value co-creation for emergency intelligence service, explored the process of data empowerment which has influence on the value co-creation of emergency intelligence service, and then constructed a process model for data empowerment to promote the improvement of emergency intelligence service capability.[Findings/Conclusion]The value co-creation of emergency intelligence service is synchronized with the process of emergency intelligence service ability improvement, which follows a spiral upward process of "demand value mining—service value emerging—service value upgrading".[Originality/Value]This paper has studied the value co-creation process of emergency intelligence service from the perspective of data empowerment, enriched the ideas of unconventional emergency governance in the digital era, and provided a new perspective for the optimization of emergency intelligence service process.

Key words: Data empowerment, Emergency intelligence, Intelligence service, Value cocreation, COVID-19 epidemic