Document,Informaiton & Knowledge ›› 2019, Vol. 0 ›› Issue (4): 71-81.doi: 10.13366/j.dik.2019.04.071

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Literature Review on User Information Seeking Behavior in Emergencies

  

  • Online:2019-07-10 Published:2019-09-10

Abstract: [Purpose/Significance]User information seeking behavior is the basis for other information behavior research. However, the applicability of existent research on information search behavior in emergencies needs further verification and clarification.
[Design/Methodology]Bibliographic data from WoS and CSSCI has been obtained and analyzed, with which we decided to do the review from two dimensions, including information searching behavior of different seekers and impact factors of information seeking behavior in emergencies.[Findings/Conclusion]By exploring the differences of various seekers, it has been found that the people with more experience are more likely to make decisions by using their experience and cognition instead of the searching results; information seeking behavior sometimes happens after the decision making in emergencies, which is just to verify the reasonability of the decision rather than eliminate the uncertainty. Social media and searching environments have impacts on seekers’search logics and context, which have great influence on users’ information selection and decision in emergencies. [Originality/Value]This study could provide theoretical reference for exploring new information seeking behavior in emergencies.