Abstract: ［Purpose/Significance］The development of smart social governance is gaining more and more attention from the academia and practical field. It has made some phased achievements. A systematic review and reflection on smart social governance is conducive to providing initiatives and ideas for the modernization of social governance capacity. ［Design/Methodology］By using the methods of literature research and text analysis on policies, this paper systematically sort out relevant research on the development process of smart social governance, explored the evolution logic and mode of smart social governance, and built a conceptual framework for it. Besides, integrating with typical cases’ scenarios, analysis, consideration and prospect of the future research directions were conducted. ［Findings/Conclusion］The traditional, informalizing, intelligent and smart social governance types were summarized, and a conceptual framework of smart social governance was built. Moreover, challenges were proposed concerning the aspects of technology, ethics, system, authority and benefit of smart social governance. ［Originality/Value］By taking the advantage of data intelligence technology in solving practical problems in the field of LIS, this study analyzed the development process of smart social governance from technical and theoretical evolution logics, which could provide theoretical clues and practical reference for promoting the intellectualization of social governance in China.

Keywords: Social governance, Digitalized governance, Smart governance, Governance mode, Humanistic care