当机器人有了温度:拟人化如何影响政务聊天机器人的用户满意度
孙浩东, 柯青, 徐中瀚
When Robots Exhibit Warmth: How Anthropomorphism Affects User Satisfaction with Government Chatbots
SUN Haodong, KE Qing, XU Zhonghan
图书情报知识 . 2025, (6): 62 -73,124 .  DOI: 10.13366/j.dik.2025.06.062