图书情报知识 ›› 2020, Vol. 0 ›› Issue (4): 43-51.doi: 10.13366/j.dik.2020.04.043

• “不同环境和情境下的信息行为研究” 专号征文 • 上一篇    下一篇

基于残联网站的残障人士信息需求

牟小波,赵英,李良强,余鲭鲭   

  • 出版日期:2020-07-10 发布日期:2020-08-10

Research on Disables’ Information Needs According to the Websites of Disabled Persons’ Federation

  • Online:2020-07-10 Published:2020-08-10

摘要: [目的/意义]由于残障人士的生理和心理特点,这一特殊人群因客观或主观原因,其信息需求往往不容易获取。本研究通过分析残疾人联合会网站(残联网站)上的新闻内容和访问数据,定量地揭示残障人士的信息需求。[研究设计/方法]本研究通过选取高访问量的新闻并借助自然语言处理的方法获取残障人群的信息需求,再结合访谈法进行印证,以验证通过线上分析得出的结论的可信性。[结论/发现] 残障人士的信息需求虽然是多样的,但他们所表现出来的稳定的信息需求是关于基本生活方面的,并不随时间的变化而变化;以残联网站为数据来源借助自然语言处理等方法获取残障人士的信息需求,这样一条技术路线是可行和有效的。
[创新/价值]采用直接从残联网站获取线上客观数据,并通过自然语言处理的方法挖掘残障人士信息需求情况,并结合访谈法印证了结果的合理性,这种方法可以持续稳定地探测残障人士的信息需求,为获取特殊人群信息需求探索出了一种新思路和新方法。

关键词: 残障人士, 信息需求, 残联网站, 需求分析

Abstract: [Purpose/Significance]Due to the disables’ physical and mental characteristics, it is difficult to get their information needs. This study revealed the disables’ information needs in a quantitative way by analyzing the news and traffic data on the websites of Disabled Persons' Federation (CDPF).[Design/Methodology]This study analyzed the highly-visited news of the CDPF websites. By using the method of natural language processing, the disables’ information needs were obtained, which were verified by interviewing in order to prove the creditability of the conclusions obtained through online analysis. [Findings/Conclusion]Despite of the diversity of the disabled people’ s information needs, their stable information needs are related to the basic life without time-dependent changes. It is feasible and effective to use data on the CDPF websites to obtain their information needs through natural language processing and other methods.[Originality/Value]This paper acquires objective data directly through the websites of Disabled Persons’ Federation, and obtains their information needs through natural language processing. Meanwhile, the rationality of the results are verified by interviewing. The method used in this paper could reveal the disables’ information needs in a stable and constant way. Moreover,this paper provides an innovative idea and method for exploring the information needs of special groups.

Key words: The disabled, Information needs, Disabled Persons’ federation website, Demand analysis