Abstract:

User experience service model has good sensory value, carried out the user experience service mode in Library, it can break through the traditional service mode of the library, improve the service quality of the library, embodies “user centered” library core values. Take The Experience Area of Digital library in the National Library for example, this paper expounds the service content, service mode, service object and adopting technology of the user experience service mode in the National Library, introduces the application and practice of user experience service in Digital Library Experience Area, summarizes the advantages of the service model, and analyses and evaluates service effect. In the end, it puts forward the development suggestion for the actual service effect of the Digital Library Experience Area.

Keywords: User experience service, Interactive experience, Digital library experience area, Digital resource display, Library service model, Service quality