图书情报知识 ›› 2021, Vol. 38 ›› Issue (3): 144-153.doi: 10.13366/j.dik.2021.03.144

• 知识、学习与管理 • 上一篇    下一篇

碎片化阅读情境下用户信息焦虑行为形成机理——基于扎根理论的探索性研究

刘畅,巩洪村,曹高辉   

  • 出版日期:2021-05-10 发布日期:2021-07-03

Formation Mechanism of Information Anxiety Behavior in Fragmented Reading: An Exploratory Research Based on Grounded Theory

  • Online:2021-05-10 Published:2021-07-03

摘要: [目的/意义]碎片化阅读已经成为用户一种重要的信息获取方式,探究此过程中用户信息焦虑行为的形成机理及各变量的交互作用模式,为更好地应对信息焦虑带来的问题和困难提供建议及对策。[研究设计/方法]采用扎根理论的方法对半结构化访谈数据进行分析和归纳以提炼影响因素,最后借助 SOR 理论的研究框架构建概念模型。[结论/发现] 信息因素和环境因素在用户能力特征的调节作用下产生正面和负面的情感认知,其中负面的情感认知会促使用户产生不同程度和性质的信息焦虑行为。[创新/价值]从碎片化阅读的情境下考察用户信息焦虑行为,丰富了阅读过程中用户情绪体验的研究视角,有利于加强用户对信息焦虑行为的关注和理解。

关键词: 碎片化阅读, 信息焦虑, 扎根理论, 信息行为

Abstract: [Purpose/Significance]Fragmented reading has become an important way for users to obtain information. Exploring the formation mechanism of user information anxiety behaviors and the interaction modes of various variables in this process will provide suggestions and countermeasures to better cope with the problems and difficulties brought by information anxiety.
[Design/Methodology]This paper analyzed and summarized the semi-structured data obtained from the interviews to refine the influencing factors with the use of grounded theory. Finally, we built a conceptual model under the research framework of S-O-R theory.[Findings/Conclusion]Information factors and environmental factors could generate positive and negative emotional cognition under the adjustment of user ability characteristics. Among them, negative emotional cognition would cause users’ information anxiety of different degrees and properties.[Originality/Value]The examination of users’ information anxiety behaviors in the context of fragmented reading could enrich the research perspectives of users’ emotional experience during reading, which is conducive to strengthening users’ attention and understanding of information anxiety behaviors.

Key words: Fragmented reading, Information anxiety, Grounded theory, Information behavior