关键词: 网络问答社区, 用户信息行为, 知识搜寻行为, 知识贡献行为, 知识采纳行为

Abstract:

With he advent of the web 2.0 age, the form of knowledge communication and usage is changing. Social Q&A community service which is generated by user knowledge contribution becomes an important tool for users to seek answers and satisfy their own information need in their daily life. This study summarized the relevant conclusions of previous researches on social Q&A communities from the perspective of user information behavior, finding out three modes of users’ knowledge behavior, including knowledge seeking behavior, knowledge contributing behavior and knowledge adopting behavior respectively. This study organized and summarized prior studies referring these three modes comprehensively and concretely, evaluating and accepting previous research findings. In the meantime, some gaps in relevant researches and future research directions were given in this study.

Keywords: Social Question &, Answering community(SQA community)；User information behavior；Knowledge seeking behavior；Knowledge contributing behavior；Knowledge adopting behavior