DOCUMENTATION,INFORMATION & KNOWLEDGE ›› 2016, Vol. 0 ›› Issue (2): 114-121.doi: 10.13366/j.dik.2016.02.114
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Abstract:
Subject service is a way of active service in the library. It can be divided into the librarianbased subject service model and the usercentric subject service model based on the service object. This paper, basing on game theory support, the subject librarians and user’s communication behavior in different environment as a study object, analyzed the game between subject librarians and users under the usercentric subject service model and the game playing of the communication behavior between users and subject librarians under the librarianbased subject service model. The research results showed that the quality of subject service depends on the interaction between subject librarians and users, but in the condition of reason, the communication between the user and subject librarian is a false impression, and the communication cannot be true. This may result the subject services in a failure. Therefore, the paper suggests that the subject librarian should optimize the librarianbased subject service model from three aspects: benefit driving, information and cooperation.
Keywords: Communication behavior, Subject service model, Game playing, Subject librarians, Users
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URL: http://dik.whu.edu.cn/jwk3/tsqbzs/EN/10.13366/j.dik.2016.02.114
http://dik.whu.edu.cn/jwk3/tsqbzs/EN/Y2016/V0/I2/114