图书情报知识 ›› 2020, Vol. 0 ›› Issue (4): 52-65.doi: 10.13366/j.dik.2020.04.052

• “不同环境和情境下的信息行为研究” 专号征文 • 上一篇    下一篇

自助旅行者旅行中的信息行为研究

李文文   

  • 出版日期:2020-07-10 发布日期:2020-08-10

Study on Independent Travelers’ Information Behaviors on the Trip

  • Online:2020-07-10 Published:2020-08-10

摘要: [目的/意义]自助旅行者是日常生活信息行为的研究对象之一,对其信息行为的研究有利于提高旅游资源配置与服务水平,推动旅游业及社会经济发展。[研究设计/方法]以自助旅行者为研究对象,通过文献调研、专家及业界咨询,设计、修改、拟定了访谈提纲并实施访谈,获得22个访谈样本。借助扎根理论对访谈记录进行分析,探索了自助旅行者信息行为要素及其间的关系,并基于此建构了自助旅行者旅行中信息行为模型。[结论/发现] 旅行中的各类任务会刺激自助旅行者产生信息需求,进而驱动其选择信息源开展信息搜寻、信息解读及信息交流,辅助决策制定;自助旅行者信息行为受旅行特征、社会资本、物质资本、认知资本、生理状况的影响。[创新/价值]本研究结论可以用来解释与预测自助旅行者旅行中的信息行为,并为旅游业提高信息服务水平、自助旅行者提升决策质量提供参考。

关键词: 信息行为, 自助旅行者, 信息行为模型, 旅游信息搜寻, 扎根理论

Abstract: [Purpose/Significance]Independent travelers are part of the research objects in information behavior of daily life. It is of great significance to study their information behaviors which can optimize the allocation of tourist resources, improve the tourist service and stimulate the development of both tourist industry and social economy.[Design/Methodology]By studying the independent travelers, using literature research and consulting the experts and practitioners, interviews were designed,modified,outlined and conducted.Then twenty-two samples were obtained. With the use of grounded theory, interview records were analyzed. Besides, elements and their relations were explored based upon which the information behavior model was built for independent travelers on their trip.[Findings/Conclusion]It has been found that the information needs of independent travelers could be stimulated by the tasks on their trip, which will promote them to choose information sources for information seeking, information interruption, and information communication in order to make decisions. Information behaviors of independent travelers will be influenced by tourist features, social capital, physical capital, cognitive capital, and physiological conditions.[Originality/Value]Findings in this study can be used for the interruption and prediction of independent travelers’ information behaviors on their trip, and provide theoretical guidance for the improvement of tourist information service and decision-making of independent travelers.

Key words: Information behavior, Independent traveler, Information behavior model, Tourist information seeking, Grounded Theory