Abstract: [Purpose/Significance] With the fast development of information technology such as big data, AI and blockchain, digital scholarship services（DSS）has been recognized as one of the key trends for university libraries' development. This study takes a "Double First-Class" University Library as an example, investigates the business process of DSS in Chinese university libraries, and proposes improvement routines for future development. [Design/Methodology] This study applied the methods of business process management（BPM）and case study, collected research data by semi-structured interviews with department heads of the sample university library. Based on the collected data, this study investigate the business process（BP）of database recommendation, bibliometrics service, institutional knowledge database, education & training, reference service, citation and index search, and novelty search, and made Swimlane Flowcharts for complex BP. Process Performance Measurement System（PPMS）method was used to analyze BP from financial aspects, employee aspects, customer aspects, societal aspects, and innovation aspects. [Findings/Conclusion] At present, there are four main problems in the BP of the sample university library's DSS: some of the processes are separated, scattered and duplicated; the services are mainly motivated by library resources; Limited new information techniques have been applied. In future, university libraries can improve the BP of DSS through top-level structure design, user demand identification, service frameworks design, scientific research process integration, and operation evaluation improvement. [Originality/Value] This study innovatively applies BPM in the study of China university libraries' DSS process and proposes the optimizing ways of DSS, which can be used in future development and improvement of DSS in other university libraries in China.

Keywords: University library, Digital scholarship, Digital scholarship service, Business process manager（BPM）, Library service